Privacy Policy

Privacy Policy - Sails

This Privacy Policy describes how we handle personal information in accordance with Australia's Privacy Act 1988 and the Australian Privacy Principles (APPs), and it provides required notices for users in the United States, including California.

1. Who Can Use Sails

The Service is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it.

2. Information We Collect

We collect information necessary to provide and improve our Service. The categories of information we collect include:

• Identifiers and account details: Your mobile number, name or handle, and device identifiers.
• User-generated content: Listing photos, descriptions, prices, and other commercial information you provide.
• Technical and usage data: Information about your interactions with our app, crash logs, and performance data collected automatically.
• Payment information: We use Stripe to process payments and only receive tokenized payment identifiers, not your full card number.
• Approximate location: We may determine your approximate location from your IP address to offer relevant services. We do not collect precise GPS data.

We do not intentionally collect "sensitive personal information" as defined by privacy laws like the California Privacy Rights Act (CPRA).

3. How We Use Your Information

We use your information for the following purposes:

• To operate and maintain the Service, including connecting to your marketplace accounts and processing payments.
• To power and improve our AI features.
• For security purposes, including fraud prevention and debugging.
• To analyze how our Service is used.
• To send you important service-related notices and, with your consent, marketing communications.

4. AI Model Training

By using Sails, you agree that we may use your content to train, test, and improve our AI models. You can opt out by emailing info@sails.live with the subject "AI Training Opt-Out" and providing details sufficient to identify your account.

5. How We Share Information

We share information with:

• Service providers: Cloud hosting (primarily in Sydney, Australia), payment processors, and analytics services that help us operate.
• AI providers: Partners that power the AI features within the Service.
• Marketplaces: Platforms where we perform the actions you direct us to take.

We do not "sell" or "share" your personal information for the purpose of cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA).

6. International Data Transfers

Our primary operations are in Australia, but we use service providers that may be located in other countries, including the United States. We take reasonable steps to ensure that any overseas recipients of your information handle it in a manner consistent with the Australian Privacy Principles.

7. Data Retention

We retain your personal information only for as long as is necessary to provide the Service, for our legitimate business purposes, and as required by law. When the information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Your Privacy Rights and Choices

• Access, correction, and deletion: You can request to access, correct, or delete your personal information by emailing info@sails.live.
• Marketing opt-out: You can opt out of marketing emails by using the "unsubscribe" link in the email.
• California residents: The CCPA grants specific rights, including the right to know what personal information we collect and the right to request its deletion. You can exercise these rights by contacting us at the email above. We will not discriminate against you for exercising your privacy rights.

9. Security

We implement industry-standard security measures, such as encryption, to protect your information. However, no system is 100% secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the relevant authorities as required by Australia's Notifiable Data Breaches (NDB) scheme.

10. Website and Cookies (sails.live)

Our website may use cookies and similar technologies for functionality and analytics. For more information, please refer to our Cookie Policy, which will be posted on our website.

11. Complaints

If you have a privacy complaint, please contact us first. If we are unable to resolve your complaint, you may be able to refer it to the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

For material changes to this Privacy Policy, we will provide at least 7 days' notice via an in-app notification. Your continued use of the Service after the changes become effective constitutes your acceptance of the new policy.